Skincare can not be returned unless it arrives broken and unusable, in which case a replacement will be shipped out to you.
If, when the merchandise is delivered, it appears to be damaged, it is best to refuse delivery. If you accept the package make sure the damage is noted on the carrier’s delivery record to verify that the package was damaged by the carrier and not by you.
To be eligible for a replacement, your item must have arrived broken and unusable. You must take a photo and email us immediately when the item arrives broken and we will send out a replacement.
We are a small company, (for now!) so we know if you have placed an order with us. There will be no proof of purchase required. Make sure we have accurate contact information when you place your orders. It is always a good idea to be on our email list in case situations arise, and we will know it is you and what you have purchased.
Please do not send your broken/damaged purchase back to fondness skincare. We only need immediate proof via photo upon delivery.
If you fail to send immediate proof of damaged goods when they are delivered, fondness skincare will not be responsible for replacing any items. Immediate proof means that you take a picture and send it when your items arrive and are delivered.
We only replace items if they are delivered damaged. If you need a replacement for the same item, send us an email at info@fondnessskincare.ca with a picture taken immediately upon arrival of your damaged goods.
Additional non-returnable items: Gift cards
Contact us at info@fondnessskincare.ca for questions related to replacement of damaged goods.